Returns and Refund Policy

How returns, exchanges, damaged goods, and refunds are handled.

Return window

Return requests must be made within 7 days of receiving the product. Please contact E-Order / AJJ Distribution Pty Ltd with your order number, contact details, and the reason for the return so the request can be reviewed before goods are sent back.

Product condition

Products must be new, unused, complete, and in their original packaging where practical. Items should include all parts, accessories, manuals, and labels supplied with the product.

In-store returns

Customers may return approved items in-store or to our approved return location. Approved in-store returns are free, and there is no restocking fee for approved returns.

Courier returns for far-away customers

Customers who are far away may send approved returns back by courier. For normal or non-defective returns, the customer is responsible for the courier or transport cost. The customer must package the item safely and include order and contact details. E-Order / AJJ Distribution Pty Ltd is not responsible for damage caused by poor return packaging.

Defective, damaged, incorrect, or not-as-described items

If an item is defective, damaged, incorrect, or not as described, contact E-Order / AJJ Distribution Pty Ltd as soon as possible with photos and order details. E-Order / AJJ Distribution Pty Ltd will review the issue and assist with repair, replacement, refund, or return handling. If E-Order / AJJ Distribution Pty Ltd supplied the wrong item, or the item is confirmed defective or damaged, E-Order / AJJ Distribution Pty Ltd will handle the case fairly according to the Consumer Protection Act.

Refund timing

Refunds are processed within 7 days after the returned item is received, inspected, and approved.

Exchanges

Exchanges are accepted where stock is available and the returned item meets the return conditions.