# Hardware FAQ South Africa — E-Order / AJJ Distribution Pty Ltd

Canonical HTML page: https://www.e-order.co.za/hardware-faq-south-africa/

E-Order / AJJ Distribution Pty Ltd answers common hardware, electrical, plumbing, tools and trade buying questions for South African customers.

## Questions

### Can I get a formal quote for a hardware tender or RFQ?
Yes. Send the product list, SKUs, quantities, delivery area and any tender reference. The team can prepare a formal quote for hardware, electrical, plumbing, tools, PPE, fasteners and consumables subject to stock and final confirmation.

### What information should I send for an accurate hardware quote?
Send product names, SKUs or photos, quantities, preferred pack sizes, delivery address or collection point, company details and the date the quote is needed.

### Do you supply VAT invoices?
Yes. Business customers can request VAT-ready documentation where company details and tax requirements are provided during the quote or order process.

### Can I order hardware in bulk?
Yes. Bulk and repeat orders are supported. MOQ, pack quantity and final pricing are confirmed by the team before fulfillment.

### Do you supply contractors, resellers and maintenance teams?
Yes. The catalogue is structured around clear SKUs, categories and quantities for trade buyers, resellers, contractors, facilities teams and procurement staff.

### Can I combine electrical, plumbing, tools and general hardware in one order?
Yes. Mixed-category carts and quote lists are supported, which is useful for projects, tender supply lists and store replenishment.

### Do you deliver hardware supplies in South Africa?
Delivery, pickup or courier options are confirmed after the order request based on product size, stock, quantity and destination.

### Can you deliver to a site, depot or store?
Yes, supply and delivery requests can include a site, depot, office or store address. The team confirms logistics before the order is processed.

### Can I search by SKU or barcode?
Yes. SKU-based search helps buyers find the exact item, avoid substitution mistakes and repeat previous orders more accurately.

### How do I check stock availability?
Browse the product page and submit an order or quote request. Stock and final availability are confirmed before fulfillment.

### Can you quote alternatives if a tender item is hard to source?
Yes. Send the tender description and required specification. The team can quote available alternatives, but the bidder must confirm whether alternatives are acceptable in the tender document.

### Can you help with a bill of quantities or product list?
Yes. Send the BOQ or item list with quantities and required delivery area. The team can map available catalogue items and quote where possible.

### Do I need CSD, CIDB or B-BBEE documents to buy from E-Order / AJJ Distribution Pty Ltd?
No for normal buying. For public sector tender participation, the bidder remains responsible for CSD, CIDB, B-BBEE and all tender compliance documents.

### Which hardware categories can I request?
Common requests include electrical supplies, tools, PPE, plumbing fittings, irrigation items, fasteners, locks, adhesives, sealants, building consumables, generators and backup power items.

### Can I collect an order?
Pickup or collection can be requested and is confirmed based on stock location, order size and operating arrangements.

### Are prices shown in South African Rand?
Yes. Storefront pricing is shown in ZAR and final pricing is confirmed before fulfillment.

### What happens if an item is unavailable?
The team will confirm availability and can discuss substitution, partial supply or revised timing before the order proceeds.

### Can I use WhatsApp for a quote?
Yes. WhatsApp is useful for sending SKU lists, quantities, delivery areas and urgent quote questions.